On the My Account page, what do the various order statuses mean?
Michael Q Fellmeth, Executive Director2025-07-05T12:06:46-04:00Orders on your
My Account page will indicate an order status. Most order statuses, for example
Cancelled and
Refunded, are self-explanatory. The most common order statuses that are not necessarily self-evident have the following meanings. If you have a question about your order status,
Contact Us.
- On Hold: the order is awaiting submission of payment by check or bank transfer, or submission of a purchase order number before the order can be processed.
- Processing: the order payment has been received, and the order is being processed.
- Dropship: the order is currently being fulfilled, and shipment information will follow.
- Processed: the order has been shipped.
- Pending Box Office: the order is awaiting submission of a summary Box Office Statement and Final Payment, if any is due, following close of the production. See Payments page.
- Completed: the order has been fully paid and completed.
- In Default: either payment has not been made and is overdue or a summary Box Office Statement and Final Payment, if any is due, have not been submitted and are overdue. See Payments page.
- In Collections: either payment has not been made or a summary Box Office Statement and Final Payment, if any is due, have not been submitted, and the order has been turned over to our collections agency.
